The Minister for Veterans’ Affairs, Bruce Billson, has reassured Defence Service Homes Insurance (DSHI) policy holders that claims in relation to last week’s Gippsland Floods will be processed quickly and that initial inspections are underway. Mr Billson said that all claims received so far that require an inspection of the property have been inspected by DSHI appointed loss assessors. “I urge any DSHI policy holders who have not yet submitted claims to do so promptly, and assessors will have them processed as quickly as possible,” Mr Billson said.

To lodge a claim, or for policy information contact DSHI on 1300 552 662, 24 hours a day, seven days a week. “The majority of claims made have been in relation to storm damage, and thankfully for most policy holders, damage to homes has been minimal. “There has been one claim for extensive flood damage rendering a home uninhabitable. DSHI building insurance policy includes cover for temporary accommodation, and as such will cover the cost of a requested on-site caravan until the insured’s home is repaired.”

DSHI home buildings insurance includes coverage for loss or damage caused by storm and flood activity. The DSHI home contents policy—underwritten by QBE Insurance—also includes coverage for these events. “Our aim is for DSHI to continue inspecting new claims in a timely manner and to begin the process of repairs so that policy holders can return to normal living as soon as possible,” Mr Billson said. Policyholders should call DSHI if they are unsure about whether their claim should be lodged under their buildings or contents insurance policy.